Produit test
Magnifique objet gratuit
$10.00
1 / 5
Produit test
Magnifique objet gratuit
$10.00
Overview
Details
Dimensions
Shipping + Returns
UK tracked delivery arrives at your door in 5–7 working days. In rare cases, global conflicts or international transport delays may add a few extra days.
Returns are free within 15 days. Your statutory UK consumer rights still apply, including the right to cancel most online purchases within 14 days of delivery. learn more
Everything you may want to knowProduct questions
A practical guide to materials, making, care, delivery and returns.
Choose a topic
What materials are used?
Materials vary by product and are listed on each product page.
Are the glazes food-safe?
Products intended for tea or food contact are selected for normal domestic use. Where a product is designed for drinking, brewing or serving tea, it is intended to be used for that purpose.
What materials are used?
Materials vary by product and are listed on each product page.
Are your products lead-free?
For products intended for tea or food contact, we aim to source items suitable for normal domestic use. If a product has specific safety, material or testing information, we will include it on the product page. If you need confirmation for a specific item, contact us before ordering.
Can I use the product every day?
Yes, unless stated otherwise on the product page. Our tea ware is selected to balance design with practical everyday use. To preserve the finish, we recommend gentle handling and following the care instructions for each product.
Why do colours, glaze or texture vary slightly?
Many tea ware pieces are shaped, glazed, fired or finished in small batches. Heat, glaze, clay body and hand finishing can create subtle differences in colour, texture and surface. These variations are part of the character of crafted tea ware.
What materials are used?
Materials vary by product and are listed on each product page.
How are the pieces made?
The making process depends on the product. Pieces may be shaped, cast, glazed, fired, polished or finished by skilled workshops. This process gives each item its texture, weight, tone and character.
Why are there small variations between pieces?
Small variations are rare, but they can occasionally happen during shaping, glazing, firing or finishing. Slight differences in colour, surface, texture or form may occur from one piece to another and are part of the character of crafted tea ware.
Is it suitable as a gift?
Yes. Chadao pieces are selected to feel considered, calm and gift-ready, making them suitable for tea lovers, design-conscious homes and thoughtful everyday rituals.
Can I send it directly to someone?
Yes. Enter the recipient’s delivery address at checkout and make sure the address is complete and accurate. Order updates will be sent to the email address used at checkout.
Will the price be shown in the parcel?
We do not include pricing in the parcel where possible. Order confirmations and receipts are sent by email to the person who places the order.
How long does delivery take?
Orders are usually dispatched within 48 hours. Standard UK delivery usually takes 5 to 8 working days after dispatch.
How much does shipping cost?
Standard UK shipping costs £2.99. Shipping is free on orders of £85 or more.
Do you accept returns?
Yes. Eligible items can be returned within 90 days of delivery. Items must be unused, undamaged, complete and returned in their original packaging.
What if my item arrives damaged?
Contact us at hello@chadao.co.uk as soon as possible with your order number and photos of the issue. We will help resolve it in line with your legal rights.
Can I change or cancel my order?
If your order has not yet been dispatched, contact us as soon as possible at hello@chadao.co.uk with your order number. We will do our best to update or cancel it before it leaves our warehouse.
Where can I track my order?
Once your order has been dispatched, you will receive an email with tracking details where tracking is available. You can also visit our Track Your Order page for updates.
I entered the wrong delivery address. What should I do?
Contact us immediately at hello@chadao.co.uk with your order number and the correct address. If the order has already been dispatched, we may not be able to change the delivery address.
I did not receive an order confirmation. What should I do?
Check your spam or promotions folder first. If you still cannot find it, contact us at hello@chadao.co.uk with the email address used at checkout, and we will help you locate your order.