Refund policy

Return & Refund Policy

Last updated: September 6, 2026

At Wicknook, we want every kit to bring the cozy, rewarding experience it promises. This policy explains exactly how returns, refunds, and replacements work — including the specific legal rights you have depending on where you live.

1. Our 90-Day Return Window

You have 90 days from the date of delivery to request a return, well beyond what's legally required almost everywhere. To qualify for a full refund, the kit must be unopened, unassembled, and in its original packaging.

2. If the Kit Has Been Opened or Assembled

We understand curiosity gets the better of everyone — that's part of the fun. If you've opened the box only to inspect the contents, that doesn't affect your refund. However, if the kit has been assembled, glued, or used beyond simple inspection, its resale value is significantly reduced or lost entirely, and we will deduct the corresponding loss of value from your refund. In most cases, for a fully assembled kit, this means no refund is possible, since the product can no longer be resold as new. We assess this on a case-by-case basis and will always tell you clearly what to expect before you send anything back.

3. Your Legal Right of Withdrawal (European Union & United Kingdom)

If your order was shipped to an address in the European Union or the United Kingdom, you benefit from a statutory 14-day right of withdrawal in addition to our 90-day commercial policy above. Here's exactly how it works:

• You have 14 days from the day you (or someone you designate) receives the goods to notify us that you wish to cancel your order, for any reason, no justification needed.
• Once you've notified us, you have a further 14 days to physically send the item back to us.
• You are entitled to inspect the product the way you would in a physical shop — opening the box and examining it does not affect your refund.
• If you use or assemble the product beyond what's necessary to inspect it, we are legally entitled to deduct the resulting loss of value from your refund, exactly as described in Section 2 above. This can amount to the full price if the product is no longer resalable.
• Once we receive your returned item (or proof you've shipped it), we will issue your refund within 14 days.

This statutory right applies on top of, not instead of, our 90-day policy — whichever gives you more time or a better outcome applies.

4. Australia — Consumer Guarantees

Australian Consumer Law does not require us to accept returns for a simple change of mind — that's entirely governed by our 90-day commercial policy above, which we apply in full to Australian customers. Separately, and regardless of any policy, you are automatically entitled to a repair, replacement, or refund if your kit arrives faulty, not as described, or not fit for purpose. These consumer guarantees cannot be excluded and apply in addition to everything in this policy.

5. Canada

Canadian consumer protection is set at the provincial level and generally does not impose a cooling-off period on standard online retail purchases like ours (unlike door-to-door sales or specific contract types). Our 90-day policy is therefore the primary framework for Canadian customers. If your order doesn't arrive, or arrives significantly different from what was described, you retain the protections available under your province's consumer protection legislation independently of this policy.

6. United States

There is no federal law requiring online retailers to accept returns for a change of mind — return policies are set by the merchant and must simply be disclosed clearly, which is what this page does. Our 90-day policy applies in full to US customers, with no restocking fee, ever.

7. Missing or Damaged Parts

If your kit arrives with a missing or damaged piece, you do not need to return anything. Email us at contat@wicknook.com with your order number and a photo of the issue, and we'll ship the replacement part to you free of charge, as quickly as possible.

8. Return Shipping Is Always Free

Wherever you're ordering from, we never charge return shipping fees. If your return qualifies under Sections 1–3, we'll provide a prepaid return label at no cost to you.

9. How Refunds Are Issued

Approved refunds are issued to your original payment method. Once we've received and inspected your return, we process the refund within 5–7 business days; your bank or card provider may take a few additional days to show it on your statement.

10. How to Start a Return

Email contat@wicknook.com with your order number and the reason for your return. We'll confirm eligibility, send you a prepaid label, and walk you through the next steps. For missing or damaged parts, see Section 7 — no return needed.

11. Questions

If anything in this policy is unclear, reach out to contat@wicknook.com before sending anything back — we're happy to talk it through first.