Widerrufsrecht

Last updated: September 10, 2026

At Wicknook, we want every kit to bring the cozy, rewarding experience it promises. This policy explains exactly how returns, refunds, and replacements work, including the specific legal rights you have depending on where you live.

1. Our 90-Day Return Window

You have 90 days from the date of delivery to request a return, well beyond what is legally required almost anywhere.

To qualify for a full refund, the kit must be unassembled and complete, in its original packaging. Opening the box to look at the contents is absolutely fine and does not affect your refund. See Section 2 for what happens if the kit has been assembled.

2. If the Kit Has Been Opened or Assembled

We understand that curiosity gets the better of everyone, and that is part of the fun. If you opened the box only to inspect the contents, your refund is unaffected.

If the kit has been assembled, glued, or used beyond simple inspection, its resale value is reduced or lost entirely, and we will deduct the corresponding loss of value from your refund. For a fully assembled kit, this usually means no refund is possible, because the product can no longer be sold as new.

We assess this case by case, and we will always tell you clearly what to expect before you send anything back.

3. Your Legal Right of Withdrawal (European Union and United Kingdom)

If your order was shipped to an address in the European Union or the United Kingdom, you benefit from a statutory 14-day right of withdrawal, in addition to our 90-day commercial policy above. Here is exactly how it works.

• You have 14 days from the day you, or someone you designate, receives the goods to notify us that you wish to cancel your order, for any reason, with no justification needed. A short email to contact@wicknook.com is enough.
• Once you have notified us, you have a further 14 days to send the item back to us.
• You are entitled to inspect the product the way you would in a physical shop. Opening the box and examining it does not affect your refund.
• If you use or assemble the product beyond what is necessary to inspect it, we are legally entitled to deduct the resulting loss of value from your refund, exactly as described in Section 2. This can amount to the full price if the product is no longer resalable.
• Your refund includes the standard delivery cost you paid on your original order. If you chose a more expensive delivery option than our standard service, we refund the standard cost.
• We issue your refund within 14 days of receiving the returned item, or of receiving proof that you have sent it back, whichever comes first.

This statutory right applies on top of our 90-day policy, not instead of it. Whichever gives you more time or a better outcome is the one that applies.

4. Australia: Consumer Guarantees

Australian Consumer Law does not require us to accept returns for a simple change of mind. That is governed entirely by our 90-day commercial policy above, which we apply in full to Australian customers.

Separately, and regardless of any policy, you are automatically entitled to a repair, replacement, or refund if your kit arrives faulty, not as described, or not fit for purpose. These consumer guarantees cannot be excluded and apply in addition to everything in this policy.

5. Canada

Canadian consumer protection is set at the provincial level and generally does not impose a cooling-off period on standard online retail purchases like ours, unlike door-to-door sales or specific contract types. Our 90-day policy is therefore the primary framework for Canadian customers.

If your order does not arrive, or arrives significantly different from what was described, you retain the protections available under your province's consumer protection legislation, independently of this policy.

6. United States

There is no federal law requiring online retailers to accept returns for a change of mind. Return policies are set by the merchant and must simply be disclosed clearly, which is what this page does. Our 90-day policy applies in full to US customers, with no restocking fee, ever.

7. Missing or Damaged Parts, and the LED

Every LED is tested before your kit leaves our workshop. If yours ever stops working, email us and we will send a replacement. No proof required, no return needed.

The same goes for any missing or damaged piece. Email contact@wicknook.com with your order number and a photo of the issue, and we will ship the replacement part free of charge, as quickly as we can. You do not need to send anything back.

8. Return Shipping

If your kit arrives faulty, damaged, incomplete, or is not what you ordered, we cover everything. In most cases you will not need to send anything back at all, and we will tell you so when you contact us.

If you simply changed your mind and your return qualifies under Sections 1 or 3, we provide a prepaid return label at no cost to you, and we deduct nothing from your refund beyond any loss of value described in Section 2.

9. Refused or Undelivered Parcels

If a parcel is refused on delivery, or returned to us because the address was incorrect or nobody was available to receive it after the carrier's attempts, we will refund the order once the parcel is back with us, minus the original outbound shipping cost. Contact us before refusing a delivery and we will usually be able to arrange something better.

10. Exceptions

Gift cards, if offered, are not returnable and are not covered by the right of withdrawal. Any product made or personalized to your specification is likewise excluded, as permitted by law.

11. How Refunds Are Issued

Approved refunds are issued to your original payment method, in the currency you originally paid in. Once we have received and inspected your return, we process the refund within 5 to 7 business days. Your bank or card provider may take a few additional days to show it on your statement.

12. How to Start a Return

Email contact@wicknook.com with your order number and the reason for your return. We will confirm eligibility, tell you whether anything needs to come back to us, and walk you through the next steps.

For missing or damaged parts, or an LED that has stopped working, see Section 7. No return is needed.

13. Questions

If anything in this policy is unclear, email contact@wicknook.com before sending anything back. We are happy to talk it through first.